| Increase
Fleet efficiency |
Fully automate the dispatch
process - eliminate perceived "favouritism"
GPS receivers accurately locate and track which vehicle
is the closest to the customer/job.
Sophisticated dispatch algorithms and intelligent MDTs
automatically select the appropriate car for the job,
based on location and other conditions.
Eliminate "no jobs", driver queries and repeats
that occur when the job details are not correctly dispatched
to the driver.
Reduce pick-up times by allocating the correct car
to the job. This decreases customer waiting time and
reduces customer call-backs during busy periods.
|
| Increase Customer
Satisfaction |
Automatic/GPS job allocation, reduces
customer waiting time.
Automatic identification of the customer's pick-up
address speeds booking time.
|
| Increase Driver Satisfaction |
Reduce dead miles and increase the
number of jobs the taxi can handle in the same time period.
Reduce the noise in the taxi.
Provide statistics of jobs and bookings. This allows
a driver to identify areas where jobs may be available
without needing to travel to that area.
|
| Increase Driver Safety |
GPS tracking and alarm to alert the
base.
The base can monitor and trace the location of a taxi
to guide assistance to the driver.
|
| Increase Call Centre
efficiency |
Streamlined data entry method means
that telephonists don't have to follow a set script.
Use of short-cut keys to quickly populate information.
Fast search facilities to track job bookings.
Customer pick-up address details are automatically
identified by the inbound telephone number. This reduces
call taking time and improves customer service.
Integration with interactive voice response system
further speeds job booking time - especially during
busy periods.
|
| Reduce Overhead Costs |
Efficient and fast call taking methods
means that telephonists can take more calls per hour.
No need for a radio dispatcher.
|
| Grow the Company |
Measure the performance of...
- The Dispatch System
- Each Taxi.
- Each Telephonist and Assess Work Loads.
- Recall the details of Previous Work Dispatched to
look for Trends.
- Provide a Bureau Service to smaller fleets.
|
