Interactive Voice Response

The integration of interactive voice response (IVR) systems with the Raywood job dispatch solution saves a considerable amount of time when booking jobs, particularly during busy periods. Raywood has worked with the leading providers of speech technology worldwide to integrate speech recognition technology, including touch-tone IVRs, text to speech and full speech recognition solutions with the Raywood dispatch solution. Customer "call on approach" solutions are also available.

Raywood has built interfaces with the following IVR providers for joint customers.

	VeCommerce Limited is a global leader in the provision of natural language speech recognition (NLSR), speaker verification and voice enabled e-commerce solutions. VeCommerce's core focus is to provide tailored business solutions, using the latest in communications and speech technologies, that allow callers to complete complicated but 'routine' transactions or inquiries without the need to struggle with 'push button' menus or having to wait for an available operator to answer their call. Joint customers include Legion and St George Cabs in NSW and Auckland Co-op and Blue Star Taxis in New Zealand.
	VisibleVoice provides the Australian and international marketplace with innovative, interactive communication solutions. VisibleVoice solutions offer a number of key differentiators, such as: § Integrated rapid application generation (App-Gen) development tool. § 'All-in-one-box' with integrated IVR / SR and voicemail / unified technologies on a single server. § PABX independent. § Provide reliable and scalable solutions that can accommodate all forms of communication - telephony, data / Internet, and Voice Over IP (VoIP), etc. § Accurate and detailed reporting systems regarding all caller information and actions. Joint customers include Yellow Cabs in Adelaide, Yellow Cabs and Black & White Cabs in Brisbane, Premier Cabs in Sydney and Dubai Transport Corporation.
	Swift Call is arguably one of Australia's most successful developers of Interactive Voice Response (IVR) systems. Using Call Line Identification to identify a customer’s pickup location makes the booking capture process a one-button option for customers and a low cost solution for taxi companies, leading to the wide adoption of this technology. The optional use of speech recognition allows these systems to capture key information like the customer’s destination if required. Joint customers include Adelaide Independent Taxis, Ballarat Taxis, Bay City Cabs, City Cabs Hobart, Geelong Radio Cabs, Manly Cabs, Peninsula Taxis, Suburban Taxis, Tropical Taxis, and Blue Star Taxis in Invercargill. For more information, visit www.swift.com.au

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